To enhance your health experience at Carolina Internal Medicine Associates, we have invested in providing you with an Online Personal Health Record that allows you to track and access your health information online: the CIMA Patient Portal.

There are two versions of Portal available:

• Read-Only Version-(This version is available at no-charge)
• Interactive Version-($60 one time non-refundable charge per year)

Read Only Version: This version allows limited access. View your health record without the ability to interact with the office, nurse, or physician.

Interactive Portal: $60 Annual Fee – This allows you to do the following, in addition to viewing your online health record:

• Interact with your nurse or physician via email on certain issues
• Request medication refills
• Request appointments
• Ask Front Office questions regarding your bill
• Allow patient responses for physician initiated inquiries

To recieve an Online Portal invitation e-mail, just ask any Staff member or call CIMA at (828) 258-0397.

Look for the invitation e-mail in your in-box.

Follow the instructions to set up your account.

Frequently Asked Questions:

What can I do if I sign up for the Read Only Portal?

You will have limited access to view your health record without the ability to interact online with the office, nurse, or physician.

What can I do if I sign up for the Interactive Portal?

Our Interacive Patient Portal will give you the ability to communicate with our staff via the web, at your convenience. For the additional fee, you access features that enable you to communicate through e-mail with our office, your Physician and more, through the Patient Portal.

Carolina Internal Medicine allows you to communicate with us by using your computer about things such as scheduling office visits, asking questions about billing, sending medical information you got somewhere else (for example, if you got a flu shot), and even talking with your physician.

What will this cost?

The Read Only Portal is available at no charge,  and the Interactive Portal is available for an annual fee of $60.

Why should you try email?

Using email allows you to communicate with your clinician’s office at a time that is good for you, without having to leave your home.

Will this be safe and private?

Privacy is a big concern for email communications. Carolina Internal Medicine’s patient portal uses secure communication methods so only you can read the email from us and your physician knows you are the person that is writing to him/her. You will create a username and password that will allow only you to access your portal. Your email communication will be safe and secure. As with any note your physician writes, a copy of your emails will be stored in your chart.

How soon will I hear back?

Our office will try to respond to email messages quickly. In most cases, emails sent after regular office hours will be answered by the end of the following business day, and emails sent in the morning will be answered by close of the same day. If you have a concern that needs to be addressed urgently, it is best to call the office.

How will my doctor remember what we’ve talked about?

Your physician will keep a copy of your email in your chart, just the same as they keep a note when you see them in the office for a visit.

What if I need a prescription?

Your physician will call in/fax/electronically send your prescription directly to the pharmacy of your choice.

When should I not use email?

Do not use email to contact the office if you think you are having an emergency. Call 911 instead. Examples of an emergency might include:

• Severe chest pain
• Great difficulty breathing
• A lot of bleeding
• A feeling that you might “pass out”

How do I view my lab results in the Patient Portal?

If you hover over the bar that says “Low, Normal, High” beside your result, a pop up will appear with the reference ranges for each result.
To view a possible comment from your physician regarding an abnormal lab result, click on the icon to the right of the result. (Note: the physician will only comment when he/she feels further clarification is needed.)

Are you interested? Here’s more information!

Steps to Join

• Say “Yes, I want to join” to any CIMA staff member
• CIMA will send an invitation to your email
• Click on the link in the email message
• Select a secure log-in method using Follow My Health, Yahoo, Gmail, or Facebook to establish an account
  (This is an authentication method only, your health record will not be linked to your social media accounts.)
• Enter your one time invitation code (last 4 of your SSN, or year of birth if SSN not supplied to the office)
• Read an agree to the Follow My Health HIPAA/Privacy Statement
• You will then be directed to your health record. Some of your health data will be immediately accessible.

The website you will use to access the Follow My Health Log-In page is:

carolinaim.followmyhealth.com

If you are using an iPad, please download the “Follow My Health” Application from the Apple App Store.

If you have any questions or concerns regarding the Patient Portal, please call CIMA at (828) 258-0397.